We all are tempted to buy things online. From the moment we purchase them, we are at our doors, looking out for the delivery. But do we know how this process is done? The Final Mile Delivery Service is the method by which customers receive their delivery. This is also referred to as Last Mile delivery, and it is the service that goes the extra mile and delivers your goods and rings the doorbell for you. It is a service you should not take lightly because it ensures your comfort.
What is Final Mile Delivery service?
The term “Final Mile” describes that it is the last leg of transportation in the Supply chain or manufacturing and retailing. The cargo, type of delivery vehicle, and any associated accessorial services can change the meaning of the term with regard to the context. Most of the time it is businesses, that decide the final mile. They do this to suit their customers’ expectations, and service demands for the goods, etc. Commonly, people use this service for large and bulky freight. And this service is not suitable for parcel shipment.
The two types of Final Mile Delivery Service
Depending on the type of goods, there are two types of Final Mile delivery.
Even though it is not common to use this service for parcel delivery, you can use this service to deliver lightweight goods. Of course, the goods that weigh under 150 pounds are the products that come under this category. These products fit the size and weight limitations of the postal service of the United States. Products in this weight class also qualify with the limitations of parcel carriers like DHL, FedEx, UPS, and courier-based providers.
All of the larger than parcel products fall under this category. These products require larger vehicles. Also, they need carriers with specialized skills to handle products of more substantial weight and size.
The following are the goods that are under this category.
- Goods like furniture
- healthcare equipment
- Household appliances like doors and windows
- Fitness equipment
Companies and clients like household goods movers and their agents, local cartage carriers, full truckload (TL), and less-than-truckload(LTL) carriers handle this type of heavy goods.
What are the different levels of Final Mile Delivery Service?
Depending on how the goods are delivered, there are two levels of Final Mile Delivery service. They are Ring and Run and White Glove.
Ring and Run Delivery
You do not need a scheduled appointment within a delivery window for this. Ring and Run is mostly for the light weighted goods category. This is not usual for heavy goods delivery. The deliverer comes to your house and places the package in front of the door. Then they ring the doorbell and run on to the next stop. These deliveries are unattended. However, you can have an appointment scheduled even for lightweight goods. But when you add this service, it usually belongs to the “White Glover” level.
This service connects with a scheduled appointment. The delivery or pickup is done inside, at a scheduled time, by a shipper or consignee. The process could happen at a house (Business to Customer) or at a business (Business to Business). These are the services that come under White Glove Delivery.
- Packing or unpacking
- Disassembly or installation
- Debris removal
- Consumer orientation to products
- Like-kind exchange
- Haul-away of used products
- Merchandise returns
You can use the white glove delivery if you are looking for obtaining the above services.
You can have your delivery unpacked by the delivery workers depending on your choice of delivery service as well.
Importance of Final Mile Delivery Service for the customer
When a customer orders something online, the expectation is to minimize their energy to buy things. Therefore, delivering to their household is very important to them. Many businesses offer free delivery services. And the goods should arrive without any damages.
Customers expect the following services from a Delivery service, especially at the Final Mile Delivery stage.
- Precise Order Tracking
- Security and Insurance
Why is the Final Mile Delivery Service Important for businesses?
This is the process where the goods are encountered by the customer. It is important that goods are delivered unharmed and presentable. Therefore, every business that delivers its products to customers should carefully consider how to deliver the goods. As mentioned earlier, even in the supply chain
, the last part is crucial for the image of the business as well. Businesses should also consider a delivery service that is efficient and quick. Customers tend to look for alternatives if the business fails to provide an effective service, delivery-wise.
Elements involved in Final Mile Delivery
Customers always look for speed, timeliness, accuracy, and precision of the product deliveries. Therefore, the goods must arrive at their destination as soon as possible. Sometimes customers demand estimation of time, for the delivery. And they expect the delivery at that particular window, which they often describe as “Forever.”
Delivering the right package to the right destination is another key factor of Final Mile Delivery Service. Because satisfying the customer is the end game of every business and delivery service alike. Because an unsatisfied customer can always look for an alternative.
Cost, Efficiency, Transparency, Friction are some of the challenges good delivery services have to overcome to earn the trust of their clients and customers.
Important Service of the Final Mile Delivery Workers
Most of the time, the workers who deliver the final mile have to handle heavy goods. In crowded neighborhoods, they also have to find easy-access ways. Also, when unloading the goods, they have to be careful and creative to finish the delivery without damaging the goods. The workers have to work hard to offer you this service. And they always do. Therefore, we should always appreciate the workers that work in the Final Mile Delivery Services.
We hope you enjoy an efficient and effective delivery experience!